Service Director – After Sales Services (Product)
Job Description
We are a Best Recruitment Agency in Mumbai, and one of our clients are looking for a Service Director Jobs in Mumbai who will lead and strengthen the entire after-sales service function for the product line, ensuring exceptional customer satisfaction, efficient service delivery, and proactive resolution of issues across Pan India and global territories.
Key Responsibilities of Service Director Jobs in Mumbai:
- Own the customer satisfaction strategy across the lifecycle of installed machines.
- Lead the Pan-India and international service operations – including service teams, channel partners, and third-party contractors.
- Drive escalation management through a structured escalation matrix to ensure timely resolution of complex service issues.
- Define and implement best-in-class service SOPs, KPIs, and KRAs.
- Collaborate with R&D and Product teams for continuous improvement based on field feedback.
Job Qualifications of Service Director Jobs in Mumbai:
- Education – B.E. Mechanical
- Experience – 15+ years
- Salary – 50 LPA
- Proven experience in after-sales service leadership.
- Strong expertise in escalation matrix design and execution.
- Excellent understanding of customer relationship management (CRM)
- Exceptional problem-solving, stakeholder communication, and cross-functional coordination skills.
Contact Details:
Ridhhii Juthani
8169271752
Recruitment Consultant
Xruit Job Proffer Pvt Ltd
https://www.linkedin.com/company/jobproffer1/posts